Any JOffice or monthly SmartDelivery order purchased after the initial sign up order is:
- refundable at 90 % minus shipping for Currently Marketable product (unused, unexpired and in original packaging)
- Any product returned but not marketable will be NON-REFUNDABLE unless there a is a Quality case or a supervisor exception noted in the Joffice
- The distributor has 90 days to request a refund except for the countries listed in the Return Period table below.
- The product must be received by Jeunesse within 10 days from the RMA issued date (7 days for Bangladesh).
- A refund can be done for multiple orders for the same distributor.
Guarantee. Jeunesse offers an unconditional thirty (30) day money back guarantee for the initial Product order and Starter Kit/JKit™ to Distributors and Customers. If for any reason they are dissatisfied with any Jeunesse Product, he/she may return the Product to Jeunesse within thirty (30) days for a replacement, exchange or full refund of the purchase price (less shipping).
The Distributor on whose account the sale was made must pay the shipping costs for returning the Product; B.3.2.2 The Product must be received by Jeunesse within ten (10) calendar days from the date the RMA is issued. B.3.3 Returns made after thirty (30) days.
Usually processed within a few days, but we always advise the cardholder to expect the refund to their card within 7 to 14 business days.
You also can check Policy and Procedures on the following link: